Digital Dispute System Design: Using Technology in Preventing and Resolving Conflicts, First Edition

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Digital Dispute System Design: Using Technology in Preventing and Resolving Conflicts, First Edition by Amy J. Schmitz and Janet Martinez is a groundbreaking book that will significantly enhance any dispute resolution course.

This book is an essential resource for Online Dispute Resolution (ODR) and Dispute System Design (DSD) courses as well as a valuable supplement for any other dispute resolution course. In today's swiftly-evolving digital world, technology's integration into dispute prevention and resolution is crucial. As Colin Rule, a pioneer in the field, notes, the shift from traditional methods to digital platforms is profound. With advancements in AI and blockchain, dispute resolution has fundamentally changed. In a time of rapidly-changing technologies, Digital Dispute System Design provides foundational analysis and educates the next generation of practitioners and policymakers. It is a testament to the transformative power of technology and the enduring importance of effective dispute prevention and resolution in our society.

For professors, this book offers a comprehensive guide to designing effective digital dispute systems. It provides teaching materials, including a Teacher’s Manual and sample syllabi, to help instructors address the challenges of teaching in this dynamic field. By adopting this book, professors can ensure their students gain the knowledge and skills to ethically and effectively use technology in dispute resolution and dispute system design.

Amy J. Schmitz and Janet Martinez, leading experts in ODR and Dispute Systems Design, provide practical and visionary insights. This book is a blueprint for embracing innovation in dispute resolution.

"As a self-described tech-curious dispute resolution professional, I found the book to be a groundbreaking text that uniquely combines technology and dispute systems design (DSD). The book offers a comprehensive exploration of current topics and trends in the field, effectively using examples and case studies to illustrate key concepts. I particularly appreciate the authors' efforts to help readers understand how technology can be intentionally integrated into dispute systems design, a perspective I haven't encountered in many other DR resources."

Alyson Carrel
Clinical Professor of Law
Co-Director, Center on Negotiation, Mediation, and Restorative Justice
Northwestern Pritzker School of Law

Benefits for instructors and students:

• Authors Amy J. Schmitz and Janet Martinez bring unparalleled expertise to this subject. Their combined research, experience, and foresight make this book an authoritative resource. Schmitz, a prolific ODR scholar, and Martinez, a leading thinker in Dispute Systems Design, offer insights that are both practical and visionary. Their collaboration ensures that the book is grounded in real-world applications while also pushing the boundaries of what is possible in the field.
• The exercises and resources provided for teachers address technological challenges head-on.
• The text provides a comprehensive guide to the principles and practices of designing digital dispute systems, and equips students and practitioners with the knowledge and skills needed to navigate the complexities of the digital age. By understanding how to leverage technology in dispute resolution, readers will be better prepared to handle the increasing volume and complexity of disputes in our interconnected world.
• Charts and tables provide a visual summary of key content throughout the book.
• Exercises provide an opportunity to progress from theory to practice across a wide range of circumstances from diverse perspectives.
• Chapters dedicated to specific applications of DSD analysis offer real insights into real-world applications of systems thinking to dispute prevention and resolution processes.
• The book's content and Glossary, dedicated to explaining the technologies used in dispute resolution, make this text an essential resource for any learner or leader. Chapters dedicated to "soft" and "hard" law provide important guidance as we navigate shifting regulatory environments in technology, especially AI.
• Recap boxes synthesize key issues, and Example boxes detail real world incidents to illustrate the issues.
• Case Study boxes provide practice in dealing with a variety of conflict situations; diagnose the source of conflict and the role of technology; and then consider when and where technology can play a role in preventing, managing, or resolving that conflict.