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Designing Systems and Processes for Managing Disputes, Second Edition

  • Nancy H. Rogers
  • Robert C. Bordone
  • Frank E.A. Sander
  • Craig A. McEwen
Series / Aspen Coursebook Series
Teaching Materials

Designing Systems and Processes for Managing Disputes features a hands-on, interdisciplinary approach with wide-ranging practical applications. Seven real-life case studies and numerous examples have students designing and implementing a process for resolving and preventing disputes where traditional processes have failed. This is a must-read for students and practitioners alike.

New to the Second Edition:

  • A chapter-long focus on facilitation skills for designers
  • The addition of a seventh central case study related to processes following the Trayvon Martin shooting in Sanford, Florida
  • A new appendix with an overview of mediation for students who have not taken a prior course in mediation
  • An interesting new story by a Brazilian judge who used Designing Systems and Processes for Managing Disputes to create new processes to resolve multiple cases, some pending over 20 years, arising from lands taken to create a new national park
  • A new question focusing on the issues related to designing court-connected mediation programs
  • Updates throughout all chapters and the appendix

Professors and students will benefit from:

  • Focus on skills development for dispute systems designers
  • A multidisciplinary approach
  • Biographies of designers, providing students with a sense of how to get into dispute systems design work
  • An appendix assisting students who have no background in dispute resolution, with brief overviews of negotiation, mediation, and arbitration
  • Problems and exercises to help students apply their learning
  • Examples of complex disputes
  • Featured disputes including eBay, a child abuse claims tribunals, court-related mediation, intra-institutional disputes, and community and post-violence conflicts
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Second Edition
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Dispute Resolution
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